CRV, Inc., (the “Carrier”) is a registered carrier licensed with the U.S. Department of Transportation. USDOT #[________].

The Carrier is licensed the U.S. Department of Transportation carrier. This agreement is between you, the customer, (the “Customer”) and the Carrier and shall allow to contract with other licensed and insured motor carrier(s) to transport the vehicle(s) described in the booked shipping order by the customer.

By contracting Carrier’s services, Customer warrants that he/she is the registered legal owner of the vehicle (or that he/she has been duly authorized by the legal owners of the vehicle) to enter into this agreement for transportation of the vehicle(s). Customer further acknowledges that he/she is responsible for releasing vehicle(s), approving charges, accepting delivery and completing the final inspection at the time of delivery, thereby releasing Carrier and its agents from any and all damages unless such claims are noted on the delivery receipt/bill of lading and signed by the driver and the Customer.

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CANCELLATION AND REFUND POLICY

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Customer can cancel the auto shipping order at any time up to 2 hours prior to scheduled pick up. Upon Cancellation, Customer will be refunded the applicable amount minus any fees (if cancelled within the 2 hour window described above). Refunds will be processed within 24 business hours of receiving the cancellation request.

1. The cancellation of your order must be processed ONLY in writing via email sent to [email].

2. Once your order has been dispatched / assigned to a carrier we will notify you via the email the Customer has provided at booking.

3. If the Customer decides to cancel the order AFTER a Carrier has been assigned, the partial payment will not be refunded and it will serve as cancellation fee to pay for services rendered.

If the Customer decides to cancel the shipping order after a Carrier has been assigned an administrative cancellation fee in the amount of the partial payment will be assessed to your order to pay for the already provided administrative service. Any remaining balance will be refunded then in full.

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GENERAL TERMS AND CONDITIONS

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  1. Carrier will pick up and deliver your car as close to your door as possible (only if legal and safe). A mutually agreed upon place to load or unload may be necessary because of narrow streets, wires, trees and possible residential area restrictions.

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  2. The Carrier will provide Customer with an estimated pick-up and delivery dates. There are no guarantees about the pick-up or delivery times and dates. Delays could happen prior to, and / or during transport due to road conditions, weather and mechanical problems. The Carrier is not to be held responsible for damages or loss caused by any type of delays or any other reason, car rental fees or lodging fees. The Carrier is not to be held liable for failure of mechanical or operating parts of your vehicle.

     2.1 By requesting a quote and/or booking an order with the Carrier, online or by phone, you agree to be contacted via emails, phone calls or sms in regards to your vehicle shipping service.

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  3. The Carrier and Carrier’s driver are authorized to operate and transport Customer’s motor vehicle between its pick up location and the destination defined in the shipping order / bill of lading.

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  4. The vehicle must be prepared for transportation by Customer prior loading. Vehicle must be clean on the outside for the carrier to carry out a proper inspection. Any low hanging spoilers, and accessories, loose parts must be removed and / or safely secured to the vehicle. You (Customer) must remove all external not permanent mounted racks and other elements prior to shipment. Vehicles must be presented to the Carrier in good running condition (unless non-running / operable noted in the order) with no more than half a tank of fuel. Part of the vehicle that falls off (separates) while the vehicle is in transit is the Customer’s responsibility this including damages caused by the part to any vehicles(s) and/or person involved.

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  5. Customer must deactivate any vehicle alarm systems installed or provide the necessary instructions to the Carrier to disconnect. If any alarm goes on and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.

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  6. Luggage and personal property must be collected in one suitcase or bag in the trunk only. No heavy articles are allowed; items not to exceed 100 lbs. If personal items in the car are to exceed 100 lb., there will be an extra fee to be determined by Carrier. The Carrier shall not be liable for any personal items left in vehicle, nor for damage caused to vehicle from unreasonable or improper loading of personal items. Personal property shall not be transported in customer’s vehicle(s) that includes but is not limited to alcoholic beverages, jewelry, furs, money, live pets, live plants, explosives, guns, ammunition, flammable products, narcotics, negotiable and legal papers, or any unlawful contraband. Customer agrees that the Carrier may confiscate or dispose of mentioned items with no reimbursement. The Carrier is not to be held responsible for delivery of personal or household property. If Customer wants to store items in the vehicle he may do so at his own risk.

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  7. If the vehicle is inoperable or over-sized (dual or oversize wheels, extra-large, racks, lifted, limo), Customer must inquire as to extra charges. If The Carrier is not advised of inoperable or over-sized and / or modified vehicles prior to pick-up, all extra charges must be paid in cash or money order upon delivery.

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  8. The Carrier has the right to reject and/or cancel any order for any reason at any time.

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  9. At pick up, Customer and Carrier will fully inspect the vehicle for pre-existing damages – exterior only – and complete vehicle inspection report. The Carrier and Customer will both agree to the condition of the vehicle and Customer will sign and receive a copy of the bill of lading and the report.

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  10. At delivery Customer and Carrier will carefully inspect the vehicle for transportation outside damages. The Carrier and Customer will both confirm the condition of the vehicle and Customer will sign and receive a final copy of the bill of lading and the report.

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  11. Carrier takes responsibility of vehicle(s) after pre-inspection is done and signed by the Customer. Carrier responsibility ends when the vehicle(s) is delivered and Customer has signed the final inspection report.

 

  12. Damages must be written down in the designated place on the bill of lading and signed by the Customer, regardless of weather conditions or time of the day. When Customer signs the bill of lading and the inspection report without noting any damage this confirms / means that Customer has received vehicle(s) in satisfactory condition, and that The Carrier and Carrier and their agents are relieved of any further responsibility.

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  13. The Carrier will not be responsible for any damage caused by the acts of God such as hail or storm damage, or damages resulting from worn and/or broken parts of the vehicle or any items stored inside the vehicle.

 

  14. Should you need to file a damage claim it must be submitted in writing within 24 hours of delivery.  The Carrier will share the Carrier’s insurance policy upon your (Customer) request. As outlined in Section 10761 of the Interstate Commerce Act (49 USC 10761) the payment of freight charges shall not be postponed due to alleged loss or damage. These charges Customer must pay in full and the portion applicable to the lost or damaged item must be included in the freight claim.

Customer acknowledges that:

• Claims and payment of freight charges are two completely different and separate transactions.

• Interstate Commerce Commission (“ICC”) regulations prohibit withholding payment of freight bills because of a pending claim (Administrative Ruling No. 128).

• Without payment for the freight charges payment for transportation has not been made. Until freight charges are made, a valid claim will not be paid.

The Carrier reserves the right to use multiple modes of transportation, including but not limited to truck, rail and ship.

Customer further agrees and understands that the Carrier sole responsibility in the transaction between the customer and the Carrier is to assign a carrier for shipment of the customer’s property. Customer understands that the Carrier never takes possession of, transports, or delivers the Customer’s property. Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the transport is interstate.

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  16. If the Customer will be absent at pick-up or delivery they should designate a person to act on their behalf and release or accept the vehicle.

 

  17. Customer will pay the auto transport price of his/her order due to the Carrier in full and will not try to compensate any dispute for damage claims and/or delays from freight charges. Customer is responsible to prepare any payment due to the Carrier upon delivery, unless the full balance has been prepaid.

 

  18. The payments to the Carrier must be made online via postnet, or in the form of cash, Cashier’s check or Money order – no exceptions are allowed. If you must use certified funds they should be made payable to Carrier and not to the Carrier. Personal checks or debit will not be accepted for the remaining balance – no exceptions are allowed, unless the payment clears in advance of the service being provided. Customer agrees that if the payment cannot be made by any these methods, the vehicle/item will be stored at the Customer’s expense until Customer pays in full for all shipping charges. If the Customer cannot receive the delivery of the vehicle(s) for any reason, the vehicle(s) will be placed in storage. Any and all storage and re-delivery charges will be Customer’s responsibility.

 

  19. Orders booked 30 and more days prior to the shipping date are subject to rate change due to price fluctuations outside of the Carrier powers.

 

  20. THE AUTOMATED PRICES SENT ONLINE AUTOMATICALLY ARE SUBJECT TO CHANGE! WE WILL CALL YOU AND CONFIRM THE FINAL PRICE. IT COULD BE HIGHER OR LOWER THAN THE QUOTED RATE IN THIS EMAIL.

Instances when the automated price might be incorrect:

• your vehicle is MODIFIED or BIGGER than normal CAR or SUV, which means the system CANNOT price accordingly

• your pick-up or delivery locations are remote and far from main highway or metro area, the system CANNOT calculate the extra fee

We check all of our prices manually to make sure it is a correct market price that can ship your car now.

The deposit you pay online DOES NOT change and is fully refundable!

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  21. This Agreement has been formulated according with the laws of the State of Texas.

 

  22. This Agreement shall be construed in accordance with the laws of the State of Texas. Any legal venue arising from this contract will be taken place in Dallas County Texas. Customer agrees to pay all legal fees associated with contract. This choice of venue is intended by the parties to be mandatory and to prevent the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than the specified in this section. Each party waives any right it may have to object to venue with respect to any arrangements brought in accordance with this section.

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This agreement and all shipment(s) are subject to the carrier’s tariff and the uniform bill of lading and all terms and conditions of the carrier which can be found at the office of the carrier. All previous oral or written representation of the Carrier are overwritten herein by the current agreement and the current agreement is final, and shall not be changed except in writing signed by an officer of the Carrier.